Privacy Policy

Last Updated: 12/09/2025
VexinLabs.com (the “Site”) is owned and operated by Vexin AI (“Vexin Labs”, “we”, “us”, or “our”), which is the controller of your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit or interact with our website and services. By using VexinLabs.com, you agree to the practices described in this Policy.

Personal Information We Collect:

When you visit the Site, we may collect the following types of information:

a) Device Information

Collected automatically, such as:

• IP address

• Browser type and version

• Time zone

• Cookies and similar tracking technologies

• Pages viewed and actions taken on the Site

• Referring websites or search terms

We refer to this as “Device Information.”

b) Information You Provide Directly

When you fill out a form, request a demo, contact us, or otherwise interact with us, we may collect:

• Name and contact details (first name, last name, email address, phone number)

• Business name and role

• Any information you include in your message or form submission

If payments are ever accepted through the Site, we may also collect limited billing or payment-related information via secure third-party processors.

How We Use Your Information

We use the information we collect for purposes such as:

• Providing, operating, and maintaining the Site and our services

• Responding to your inquiries, demo requests, or support tickets

• Sending transactional communications, such as confirmations or service updates

• Sending marketing communications, where permitted and only if you have opted in

• Analyzing usage trends to improve our website and services

• Detecting, preventing, and addressing technical issues, abuse, or fraud

• Complying with legal obligations
  

SMS and Email Communications:

If you submit your phone number or email through our forms and explicitly opt in, we may send you:

• Transactional SMS or email messages (e.g., appointment confirmations, reminders, service updates)

• Promotional SMS or email messages (e.g., offers, product or service updates), only if you consent

Standard messaging and data rates may apply.
Message frequency may vary.

You can opt out at any time by:

• Replying STOP to unsubscribe from SMS

• Replying HELP for assistance

• Using the unsubscribe link in marketing emails

• Contacting us at esma@vexinlabs.com
  

Legal Bases (EU / EEA Visitors):

If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

• Your consent

• Performance of a contract with you

• Our legitimate interests, such as improving our services and communicating with you

• Compliance with legal obligations

Your data may be transferred outside of Europe, including to Canada and the United States. Where required, we take appropriate steps to protect such transfers.Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Your Rights (EU / EEA):

If you are a European resident, you may have the right to:

• Be informed about how your data is used

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data in certain circumstances

• Restrict or object to certain types of processing

• Request data portability

• Not to be subject to certain types of automated decision-making

To exercise any of these rights, please contact us at esma@vexinlabs.com.

Cookies and Tracking Technologies:

We use cookies and similar technologies to:

• Operate and secure the website

• Remember your preferences

• Analyze traffic and usage patterns

You can adjust your browser settings to refuse cookies. Some parts of the Site may not function properly if cookies are disabled.

Links to Other Websites:

Our Site may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Information Security:

We use reasonable administrative, technical, and physical safeguards to protect the information we collect and store. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights (EU / EEA):

If you are a European resident, you may have the right to:

• Be informed about how your data is used

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data in certain circumstances

• Restrict or object to certain types of processing

• Request data portability

• Not to be subject to certain types of automated decision-making

To exercise any of these rights, please contact us at esma@vexinlabs.com.

Legal Disclosure:

We may disclose information we collect if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation or request

• Protect and defend our rights or property

• Protect the safety of users or the public

• Investigate potential fraud or security issues
  

Changes to This Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

Contact Us:

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

📧 esma@vexinlabs.com